Thank you for your interest in The Lydia Simone Company! Please take a moment to review the following information to ensure we can assist you effectively. Providing the necessary details will allow us to give you the most accurate quote for your rental garment.
What are the main terms I should be aware of when renting a custom garment?
When renting a custom garment from The Lydia Simone Company, here are the key terms you should be aware of:
- Rental Fee
This is the cost to rent the garment for your event. It covers usage of the custom piece for a limited time. - Rush Order Fee (if applicable)
If your request is time-sensitive (e.g. needed within 48 hours), a rush fee will apply to cover expedited alterations and shipping. - Security Deposit
A refundable deposit may be required to protect against damage, excessive wear, or late returns. This is returned once the garment is received in good condition. - Return Policy
Garments must be returned within the agreed time frame (usually 48 hours after your event). Late returns may result in additional charges. - Care Instructions
Do not attempt to clean, alter, or tailor the garment. The Lydia Simone Company will handle all post-event cleaning. - Damage or Loss
Significant damage, stains, or failure to return the garment may result in forfeiting the deposit or being billed for repair or replacement costs. - Alterations for Fit
Basic temporary alterations may be provided to ensure a proper fit, but the garment must be returned in its original state. - Non-Transferable Use
The rental is for the individual listed in the agreement only. It may not be lent, sub-rented, or used by another person.
These terms help us maintain the quality and integrity of our luxury pieces, ensuring every client has a flawless and fashionable experience.
How can I ensure the custom garment fits me?
To ensure the best possible fit for your custom garment from The Lydia Simone Company, here’s what you can do:
- Submit Accurate Measurements
After your rental request is confirmed, you’ll receive a measurement guide or form. Please provide your most up-to-date and accurate measurements, including bust, waist, hips, and height (with heels if applicable). You can take these at home or have them professionally measured. - Schedule a Fitting (if time allows)
For certain garments or tight deadlines, we may offer a virtual fitting consultation to discuss your body type, preferences, and any specific concerns. This ensures we tailor the piece as closely as possible. - Include Special Notes
Let us know if you have any fit preferences (e.g., prefer a snug or more relaxed fit, want extra room in the bust, etc.) or unique proportions we should be aware of. - Rush Orders & Sizing
If your order is last-minute (within 48 hours), we’ll do our best to accommodate. In these cases, we may select the closest available size and make minor adjustments prior to shipping. - Temporary Alterations
When necessary, we may perform light, non-permanent alterations to ensure a better fit. Garments must be returned in their original condition.
Our goal is to make you feel confident and comfortable while wearing one of our luxury pieces, even on a tight schedule. We take every step to ensure a beautiful fit—even from a distance.