Shipping and Refunds

SHIPPING & RETURNS POLICY

 

All orders from The Lydia Simone Company are shipped via USPS Priority Mail unless otherwise stated. Once your order has shipped, a tracking number will be sent automatically to the email address provided at checkout.

 

Processing & Production Time

Most Lydia Simone garments are custom-made or made-to-order. Please allow 4–12 weeks for production and processing, depending on the specific item purchased.

Production timelines are listed on each product page and vary based on design complexity, materials, and order volume.

Please note:

• Shipping time begins after production is complete
• Delivery estimates do not include weekends or holidays
• Production and shipping timelines may be extended during peak seasons or promotional periods

 

DOMESTIC SHIPPING (U.S.)

• USPS Priority Mail delivery typically takes 2–3 business days after shipment
• Delivery times are estimated and not guaranteed by the carrier

INTERNATIONAL SHIPPING

International shipping availability and rates are calculated at checkout based on destination and package weight. International delivery timelines vary by country and customs processing.

The Lydia Simone Company is not responsible for customs delays, duties, taxes, or fees once the package leaves our facility.

ORDER TRACKING

Once your order has shipped, you will receive an automated email containing your tracking number.

Please allow up to 24 hours for tracking updates to appear in the carrier system.

If your tracking information does not update, please check directly with the shipping carrier using your tracking number.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been shipped and a tracking number has been issued, responsibility transfers to the customer.

The Lydia Simone Company is not responsible for:

• Lost or stolen packages
• Delivery delays caused by USPS or other carriers
• Packages marked as “Delivered” but not received

If your package appears delayed or missing:

1. Please file a claim directly with USPS
2. Contact us at [email protected] to notify our team
3. Allow time for the carrier’s investigation process

INCORRECT ADDRESS & RETURN TO SENDER

Customers are responsible for entering the correct shipping address at checkout.

Shipping addresses cannot be changed once tracking has been assigned.

If an order is returned to us due to:

• Incorrect address
• Unclaimed delivery
• Unable to forward
• Return to sender

The customer will be responsible for a $10 re-shipping fee.

A payment invoice will be sent before the order is reshipped.

 

RETURNS, REFUNDS & EXCHANGES

Due to the custom nature of our garments

ALL SALES ARE FINAL.

The Lydia Simone Company does not offer refunds or exchanges.

Custom Order Payment Policy Update

Effective immediately, all custom order payments must be paid in full before production can begin

To ensure timely sourcing of materials, scheduling, and production of your gown, no work will commence until full payment has been received and processed. This policy applies to all new custom orders placed on or after June 1st, 2026. 

Afterpay is available on our website. 

We appreciate your understanding and cooperation as we continue to provide the highest level of craftsmanship and service. If you have any questions regarding this policy, please feel free to contact us.

Cancellation Policy

All custom orders require a non-refundable payment of 100% of your total order to begin production. By placing an order, you agree to the following:

    •    If you cancel before your deposit is paid in full, you will be charged a cancellation fee equal to the remaining unpaid deposit balance.
    •    Deposits, once paid, are non-refundable under any circumstances, as they reserve your production slot and cover initial material and labor costs.
    •    Cancellation fees must be paid within 48 hours of the cancellation request.
    •    Failure to pay outstanding fees may result in denial of future orders.

Deposit & Payment Policy

All deposits and payments made to The Lydia Simone Company are non-refundable and non-transferable. All payments are made specifically for the custom order in which they were collected and cannot be transferred, applied, or credited toward any future orders, services, or events. Once a deposit is received and your order is confirmed, your payment secures the time, labor, materials, and resources dedicated exclusively to your project. By submitting your deposit, you acknowledge and agree to these terms in full.

Cancellation Policy:
If a client cancels their order, The Lydia Simone Company retains ownership of the unfinished garment. No refunds will be issued for labor or any materials purchased by The Lydia Simone Company.

ALTERATIONS POLICY

We are pleased to offer one complimentary alteration on Lydia Simone garments if requested within 3 business days of delivery.

• Alteration requests must be emailed to [email protected]
• Additional alterations beyond the complimentary service may incur a fee
• Garments must be unworn and in original condition

 

HOLIDAYS & BUSINESS DAYS

We do not ship on weekends or major U.S. holidays, including but not limited to:

 

• New Year’s Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Day

Orders placed on or after holidays will begin processing on the next business day.

Please allow additional time for processing and delivery during high-volume seasons.

FINAL NOTE

By placing an order with The Lydia Simone Company, you acknowledge and agree to all terms outlined in this policy. We are committed to delivering luxury custom garments with care, precision, and transparency every step of the way.

 

Thank you for choosing Luxury Custom Wear for Every Celebration.